Welcome to Services Australia

Australia is a world leading base for global services companies. More than 470 multinational companies have invested in Australia as their regional headquarters and base for international markets. Australia is an internationally competitive location with world class innovation systems, information technology and communications infrastructure, a stable and competitive business environment and skilled labour force. IBM, NEC, Phillips, Canon, Motorola and Ericsson are just some of the multinational corporations enjoying success from their Australian regional base.

Within Australia, the market for imported services is around $12 billion, with the total domestic market around $127 billion.

There are a number of service industry sectors in Australia that offer potential investors with expanding market opportunities, particularly in establishing an Asia-Pacific or global support operation. These include:

• Communication
• Education
• Environment
• Personal
• Cultural and Recreational
• Finance and Insurance
• Property and Business
• Transport
• Health and Community
• Mining and Engineering
• Shared Services

Shared services

A desire to provide superior products and services to customers, while lowering costs, has resulted in the extraordinary growth of the shared services sector in Australia. Whether the focus is regional or global, Australia is the preferred location for many multinational companies seeking to capitalise on opportunities by establishing or expanding their presence in the Asia-Pacific.

Australia's shared services sector has a strong reputation for excellence based on the overall strength of Australia's economic credentials and position as one of the world's leading information economies and largest ICT markets in the Asia-Pacific region. Sophisticated infrastructure means that businesses that base their regional support operations in Australia have access to fast, reliable and cost competitive domestic and international bandwidth capacity.

Australia's time zone - bridging the US, Asian and European business days - allows global and regional providers to run effective global 24/7 operations. More importantly for your regional support operation, Australia is the only location in the Asia-Pacific region that offers a highly skilled workforce and multilingual workforce representing all key regional and European languages.

Regional support centres in Australia today provide a complete range of services to the Asia-Pacific market, including shared service centres and customer contact or call centres that provide business management, sales and advanced product support. By 2005, the Asia-Pacific economic region is forecast to comprise 33% of global GDP. Can you afford not to locate your regional support operation in Australia? 

Successes

Australia's shared services expertise is demonstrated by a wide range of shared service centres currently in operation in Australia, such as:

• Oracle's finance and administration support centre for the Asia-Pacific
• UBS's global technical support centre
• Ericsson's services delivery centre for the Asia Pacific
• Unisys's back office functions centre for Europe, Africa and the Middle East
• Morgan Stanley's back office, clearance and settlement centre for the Asia-Pacific
• JP Morgan's global exchange-traded futures and options centre
• Deutsche Bank's centre for foreign exchange trading for the Asia-Pacific
• Citibank's regional processing centre for the Asia-Pacific

Testimonials

Read what the managers of some Australian based international companies have to say about the advantages:

"In Australia we are realising our vision of providing total solutions for our customers."

Sam Shiroki, CEO of NEC Australia

"Sydney quickly became the clear choice for this global reorganisation and expansion. The skills were right, the economics were right and the track record of support from the government has been significant."
Tom McGlinn, Vice President, Unisys Corporation

"Australia's time zone enables our follow-the-sun support centre to bring a high level of assistance to the US in the evenings and Asia during their working hours."

Greg Scott, Director of Engineering, RSA Security