Greetings and courtesies
Australians are friendly, outgoing, informal people who move to a first-name basis quickly. In general, let your Australian associate set the level of informality, and do not be offended if they become quite friendly immediately. The accepted greeting is smiling, making eye contact, and shaking hands. Handshakes are generally firm and brief, with a rapid, simple up-and-down motion. It is not necessary or appropriate to squeeze the other person’s hand. The standard verbal greeting is 'Good morning', 'Good afternoon' or 'How are you?' An exchange of business cards would be expected in business situations but not normally in a social setting.
Business ethic and framework
Australia has a tradition of egalitarianism that can make it an easy place to do business. Australians are generally wary of appearing boastful or arrogant. This extends to their own accomplishments, successes and expertise, often to the point of withholding information about themselves. This is modesty not dishonesty. Because a person does not necessarily say they have certain experience, doesn’t mean they are unqualified in a particular area. A sensitively worded direct question will get an honest answer. Similarly, Australian’s usually don’t praise someone for a job well done. They assume everyone is doing their best. Australians value friendship, feel that being 'good mates' is as important as doing business together, and consider mutually respectful relationships extremely important.
Business attire
In the corporate world, conservative business suits are standard attire for men. Women wear skirted suits or suits with pants, skirts with blouses or dresses with jackets. Hemlines vary from just above the knee to a few inches above the ankle. There is generally more latitude when dealing with smaller companies or in rural areas, where ties are not essential and suits may not be expected. Minimal attire is a jacket and dress pants, shirt (understated design) and shoes. Avoid extremes in fashion and excessive jewellery or accessories.
Decision making
Except for situations involving large corporations, Australians are generally results-oriented. They prefer to make quick decisions and move fast to put their decision into action. In smaller businesses, one person could be the sole decision maker for the entire company and might make a decision immediately. Australians are fairly conservative, however, and the decision making process reflects this. If the proposal contains unusual or innovative terms, they will generally need time to consider it before committing to a deal.
Meetings
Meetings start on time. If you are going to be late, let your Australian associate know in advance. Australians are relaxed and informal, and will be on a first name basis very quickly, however this does not mean they take their business interactions lightly. High level executives may introduce themselves by their first name, and not do or say anything that draws attention to their rank in the company. Lower level employees can have considerable power, and authority well beyond what is usual in other countries. You might get a sense of a person’s rank in the company by observing how others treat them.
Language
Australia is an English speaking country, although over 100 different languages are now spoken in Australia as a result of the influx of immigrants from around the world. |